Before requesting service: BookMyReservations is operated by Shiv Travel & Tours LLC. We can review eligible reservations where authorized; some tickets must be handled by the airline or original issuing provider. Airline fare differences and any applicable agency charges should be confirmed before proceeding.
Changing a United Polaris Itinerary
A Polaris booking can involve a different flight, departure date, destination or routing. Start by identifying the ticket number, fare basis and the issuer. A confirmed reservation change may also require a ticket exchange or reissue.
Polaris Availability on the Replacement Flight
Polaris is United’s long-haul business-class product on eligible aircraft and routes. The replacement service may have a different seat layout or cabin offering. Confirm the booked cabin and inventory before accepting an alternative.
Fare Difference, Taxes and Service Costs
Some eligible tickets have no airline change fee, but fare differences, taxes and agency service fees can still apply. A waiver following an airline disruption is not the same as a voluntary change.
Star Alliance Connections
A Polaris itinerary may connect to Lufthansa or SWISS flights. Verify whether segments share one ticket, and which carrier controls the reissue. A partner-operated leg may have different business-class inventory.
Partially Flown Polaris Tickets
If the outbound has been used, exchanging the remaining coupons can affect pricing and validity. Do not cancel remaining segments without checking ticket rules.
Before You Request a Change
Have the six-character record locator, 13-digit ticket number, desired flights, passenger names and any airline notification ready.
Review your ticket options
Call with your itinerary, ticket details and preferred new flights for an eligibility review.
Frequently Asked Questions
Can BookMyReservations change every airline ticket?
No. Assistance depends on the issuing provider, ticket control, passenger authorization and applicable airline rules.
Will there always be a change fee?
Not necessarily. Fare differences, taxes, ticket conditions and any disclosed agency service charges can still apply.
What should I have ready before calling?
Have the booking reference, 13-digit ticket number, passenger name, travel dates and desired itinerary ready.