1. Cancellations and Refund Eligibility
Some fares are refundable, while others may be non-refundable or eligible only for a travel credit. Any refund, credit, waiver, penalty, or airline fee is determined by the rules attached to the applicable booking and by the airline or supplier.
2. 24-Hour Cancellation Requests
Some bookings involving U.S. air travel may qualify for a 24-hour cancellation option under applicable U.S. Department of Transportation rules or an airline's own policy. Eligibility depends on how and when the reservation was made and the party responsible for the ticket. Contact us promptly so the applicable rules can be reviewed for your booking.
3. Voluntary Flight Changes
When a traveler voluntarily changes a date, time, routing, or cabin, the new itinerary may involve a fare difference, airline-imposed charges, taxes, or disclosed service fees. Availability and the original ticket rules determine whether an exchange or reissue is possible.
4. Airline-Initiated Changes
If an airline changes or cancels a flight, options may differ from a voluntary traveler-requested change. Available alternatives, credits, or refunds depend on the airline's policy, the circumstances, and applicable requirements.
5. First Class, Business Class & Premium Economy Tickets
Premium-cabin tickets can have different fare conditions even when the itinerary or cabin appears similar. First Class, Business Class and Premium Economy refund or cancellation eligibility depends on the specific fare rules, ticket status and airline or supplier policy. A cabin change, downgrade, voluntary rebooking or partially used itinerary may also require the remaining ticket value and applicable fare conditions to be reviewed before any refund, credit or exchange can be determined.
6. Processing Time and Method
Approved refunds are generally returned through the payment method or process permitted for the original transaction. Processing time can vary by airline, supplier, payment provider, and financial institution. BookMyReservations cannot control the time a bank or card issuer takes to post an approved refund.
7. Requesting Assistance
When contacting us, have the passenger name and booking or ticket information available. For security, do not send complete payment-card details by ordinary email.